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• A renewable 6 month contract (CDD) from day one with the possibility for eventual CDI;
• Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);
• Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site;
• Full time (40 hours weekly);
• Free training for all necessary software and product knowledge + continued training and development;
• Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.
• Relocation Package that includes: one month of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;
• Great office location with easy access by public transport (train, metro and buses);
• Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
• On site kitchen with access to utilities, bi-weekly free fruit and reduced-price vending machines;
We are looking for someone with a passion for fashion and strong communication skills and attention to detail to assist consumers with queries regarding online purchases.
Your main tasks and responsibilities will be:
• Answering consumer queries by email or phone in a polite and diplomatic tone providing a premium customer service experience;
• Assisting customers during pre-sale, sale and post-sale stages.
• Processing complaints in a responsible and fair way ensuring that all company procedures are respected, and that the consumer is satisfied with the resolution;
• Managing customer’s expectations regarding the products and shipping deadlines;
• Help convey a positive image of the company and brand in every contact;
Please be aware of the general requirements:
• Fluent or native in French/German with a good command of English;
• Availability to work from Monday to Friday, from 9 am to 6pm;
• Good at working in a team environment and coordinating workflow with colleagues.
• Previous experience in customer service (preferential);
OUR CLIENT
A world renowned French brand, known for its relaxed elegance and evergreen fashion in apparel, footwear, fragrances, leather goods, eyewear, watches, fashion jewellery and now, home textiles.
The only true “premium casual” retailer on the market. Innovator since 1933, providing its customers with unmatched quality, attention to detail, neat fits and a varied collections year after year.
Ready to take up the challenge?
Join our team and show off your talent!
Apply here: https://webhelp.acquitysoftware.com/webhelp/rest/recruitment/registerForm?key=fa018a82a307690b407dc75c74cbc2bd&c=&jl=de&jid=22&sid=67&l=en&f=germancustomeradvisor
Publicado a 23-07-2018
Visualizada: 437 vezes
Visualizada: 437 vezes